Dentorb Sales Scripts
Handle every objection like a pro.
A tried-and-tested library of dental sales scripts, plus quick search for live objection handling — so any team member, whatever their training level, can run TCO and treatment conversations with confidence.
30-minute walkthrough.
Built for UK practices.
Objection handling
Type what the patient just said
Value-first response
Reframe cost against monthly plan
Finance options script
Spread it over 10 months
Ask-why script
Find the real concern first
Great conversations shouldn't depend on who answers
Without Dentorb
- ✕New starters freeze on price questions
- ✕Every team member gives a different answer
- ✕The TCO's best lines live in their head
- ✕Good leads lost to one awkward pause
With Dentorb
- Tried-and-tested scripts ready to use
- Any objection answered with a quick search
- Everyone gives the same confident answer
- Your best lines saved and shared practice-wide
Scripts for every dental conversation
From first enquiry to signed treatment plan.
Template library
Tried and tested, ready to go
Pre-built scripts for treatment enquiries, price questions, finance, follow-ups and membership plans, written for UK practices.
Template library · 40+ scripts
Invisalign price question
Value-first · finance close
Implant consultation follow-up
Recover a no-show in 3 steps
Membership plan pitch
After a check-up, in 60 seconds
Whitening mention
Natural, chairside, no pressure
Your own
Clone, tweak, make it yours
Start from any template or a blank page, edit the wording to match your practice, then share it with the team.
New script · cloned from template
Live assist
The answer, in seconds
Mid-call and stuck? Type what the patient just said and get the proven response, with why it works.
Live assist
"I need to speak to my wife about it first."
Acknowledge, then keep it real: "Of course — shall I hold Saturday 10am while you talk?"
Works because it respects the decision while keeping the diary slot alive.
Every level
New starters sound like veterans
Assign scripts by role, so reception, nurses and treatment coordinators each get the conversations they actually handle.
Script usage · illustrative
Scripts
42
Team using
11
Searches
156
Treatment coordinators92%
Reception74%
Nurses58%
The right words. Every conversation.
Plus, built in
TCO playbooks
Full consultation flows, step by step.
Leads ready
Scripts beside every pipeline lead.
Quick search
Any objection, found instantly.
The Dentorb platform
One platform. Everything in it.
Your team, compliance, money and growth in one connected place. Explore what else you unlock.
- Rota, leave & overtimePlan shifts, approve leave, track overtime
- My PortalSelf-service hub for every staff member
- To-do & tasksAssign tasks that land in each person's portal
- Compliant messengerAudited team messaging built for CQC
- Meetings & 1:1sRecorded, summarised and e-signed
- Anonymous VoiceLet staff raise things safely
- HR casesLog and manage HR cases properly
- Leaderboards & KPIsMonthly team rankings that celebrate progress
- Staff compliance & trainingMandatory training and documents tracked
- Practice compliancePolicies, audits and checks in one place
- Compliance newsLatest CQC and GDC updates
- Pay engineStaff payroll and dentist pay, calculated
- Debt chasingSee and recover outstanding balances
- Membership plansRun your own practice plans
- CPD Learning Centre100+ hours of CPD for all staff
- PDP assigning & trackingPersonal development plans for every clinician
- Mandatory training by roleCourses for nurses, dentists and managers
- Self-service learningStaff learn and log CPD themselves
- Files & before/aftersTagged TCO photos by treatment
- Inventory & equipmentStock, equipment, who has what
- Organic growthGoogle profile, SEO, reviews, social, content
- Social mediaMeta, TikTok and more, managed in one place
- Paid adsGoogle and Meta ads performance
- Email & SMS marketingCampaigns, automations and recalls
- Unified inboxCalls, email, WhatsApp, chat in one place
- Leads pipelineTurn enquiries into booked patients
- RecallsAutomated recall workflow
- Onboarding & migrationHands-on setup, data migration and team training
- Success managerYour own account manager and support line
- The OrbLive now
- All featuresExplore everything
FAQs
What's in the template library?
Tried-and-tested scripts for treatment enquiries, price and finance objections, follow-ups, recalls and membership plans, written for UK dental practices.
Can we write our own scripts?
Yes. Start from a blank page or clone any template, edit the wording and keep it private or share it practice-wide.
How does live objection handling work?
Quick search: type what the patient just said and see the proven response with why it works, in seconds — mid-call if you need it.
Is this just for treatment coordinators?
No. Reception, dental nurses and managers get the scripts for the conversations they handle, so the whole team sounds consistent.
Dentorb · Sales scripts
Make every conversation count.
Objection handling
Type what the patient just said
Value-first response
Reframe cost against monthly plan
Finance options script
Spread it over 10 months
Ask-why script
Find the real concern first