Dentorb Unified Inbox
Every patient message, one dental inbox.
Calls, email, WhatsApp, SMS, web chat and social messages in one place, assigned to the right person, so no patient is left waiting.
30-minute walkthrough.
Built for UK practices.
Inbox
Reception · 14 open
Hannah Reid
Can I move Thursday's appointment?
Missed call · 07700 900123
Voicemail transcribed
Tom Ellis
Invisalign finance question
Website visitor
Do you take new NHS patients?
@smile.nadia
How much is whitening?
Stop juggling six apps at reception
Without Dentorb
- ✕WhatsApp on one phone, email on another screen
- ✕Missed calls never called back
- ✕Two people replying to the same patient
- ✕No history when a patient calls again
With Dentorb
- Every channel in one inbox
- Missed calls become tasks
- Clear ownership of each conversation
- Full patient history in one thread
A calmer front desk
Everything reception needs to respond quickly and consistently.
Channels
Every channel connected
Phone, email, WhatsApp, SMS, web chat, Instagram and Facebook in one list.
Connected channels
Conversation
The whole story in one thread
See every message, call and note with a patient, whichever channel they used.
Hannah Reid
Called Mon · booked hygiene
Can I move Thursday's appointment?
Of course! Friday 10:30 or 14:00?
Internal note: prefers mornings
Assignment
Clear ownership
Assign conversations, see who's typing and avoid double replies.
Team load
Sam Whitfield
6 open · avg reply 4m
Grace Okafor
5 open · avg reply 6m
Ella Hart
0 open
Response times
Nobody left waiting
Track reply times and get alerts when a conversation goes quiet.
This week
Avg first reply
5m
−3m
Answered < 1h
97%
Missed calls
4
WhatsApp98%
Email92%
Calls returned88%
One inbox. Every patient answered.
Plus, front-desk favourites
Saved replies
Answer common questions fast.
Voicemail transcripts
Read missed calls.
Leads
Turn enquiries into leads.
Internal notes
Private team comments.
The Dentorb platform
One platform. Everything in it.
Your team, compliance, money and growth in one connected place. Explore what else you unlock.
- Rota, leave & overtimePlan shifts, approve leave, track overtime
- My PortalSelf-service hub for every staff member
- To-do & tasksAssign tasks that land in each person's portal
- Compliant messengerAudited team messaging built for CQC
- Meetings & 1:1sRecorded, summarised and e-signed
- Anonymous VoiceLet staff raise things safely
- HR casesLog and manage HR cases properly
- Leaderboards & KPIsMonthly team rankings that celebrate progress
- Staff compliance & trainingMandatory training and documents tracked
- Practice compliancePolicies, audits and checks in one place
- Compliance newsLatest CQC and GDC updates
- Pay engineStaff payroll and dentist pay, calculated
- Debt chasingSee and recover outstanding balances
- Membership plansRun your own practice plans
- CPD Learning Centre100+ hours of CPD for all staff
- PDP assigning & trackingPersonal development plans for every clinician
- Mandatory training by roleCourses for nurses, dentists and managers
- Self-service learningStaff learn and log CPD themselves
- Files & before/aftersTagged TCO photos by treatment
- Inventory & equipmentStock, equipment, who has what
- Organic growthGoogle profile, SEO, reviews, social, content
- Paid adsGoogle and Meta ads performance
- Email & SMS marketingCampaigns, automations and recalls
- Leads pipelineTurn enquiries into booked patients
- RecallsAutomated recall workflow
- Dentorb AIComing at launch
- All featuresExplore everything
FAQs
Which channels are supported?
Phone, email, WhatsApp, SMS, web chat and social messages. We'll confirm setup for your practice in the demo.
Can multiple people use it?
Yes. Conversations can be assigned, and everyone sees who is handling what.
Do enquiries become leads?
Yes. A new enquiry can be turned into a lead in the pipeline with one click.
Dentorb · Unified inbox
Answer every patient, faster.
Inbox
Reception · 14 open
Hannah Reid
Can I move Thursday's appointment?
Missed call · 07700 900123
Voicemail transcribed
Tom Ellis
Invisalign finance question
Website visitor
Do you take new NHS patients?
@smile.nadia
How much is whitening?