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    dentorb
    Solutions · Mixed NHS / Private

    Run NHS calmly. Grow private deliberately.

    Most UK practices are mixed — and most software either ignores NHS reality or makes private growth feel pushy. dentorb is built for the practical reality of running both, well.

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    Both

    NHS + private in one place

    Recall, comms, KPIs and team workflows for both contracts.

    Ethical

    NHS → private journeys

    Education-led, patient-paced, GDC-aligned.

    Honest

    Per-contract reporting

    See NHS UDA performance and private revenue separately.

    Contract-aware workflows

    Every workflow knows whether the patient is NHS, private, or both.

    Recalls, reminders, finance options, treatment journeys and reporting all branch on contract type — no awkward 'pay £X' message landing in an NHS exempt patient's WhatsApp.

    • Recall cadence per contract type
    • Finance & deposit prompts hidden for NHS-only flows
    • Treatment plans differentiate NHS vs private items
    • Patient hub shows the right experience for each

    NHS efficiency

    Run NHS calmly — without burning out the front desk.

    Recall, FP17 awareness, UDA tracking and exemption management — handled in the background so the team can focus on care, not chase.

    • Smart NHS recall by contract status
    • UDA performance visible in the cockpit
    • Exemption checks and prompts at booking
    • Auto-rebook for short-notice cancellations

    Ethical conversion

    Convert NHS patients to private — at the patient's pace.

    Education, options, finance — surfaced when clinically appropriate, never pushed. Patients move when they're ready, the journey is fully audit-trailed.

    • Education-first patient communications
    • Finance pre-qualification offered, never assumed
    • Clinician-controlled — patient sees what you choose
    • Full audit trail for GDC defensibility

    Inbox reality

    One inbox handling both contracts, without confusion.

    Calls, web, WhatsApp and email — tagged by contract on arrival, routed to the right team member, replied to with the right tone.

    • AI classification: NHS vs private at the moment of enquiry
    • Routing rules per contract and treatment
    • Reply templates that respect the contract
    • Internal notes for clinical hand-off

    Per-contract reporting

    See your NHS performance and your private growth — clearly.

    Two halves of the same business. Reported separately when you need clarity, combined when you need the full P&L view.

    • UDA performance, claim status, exception reporting
    • Private revenue by treatment, clinician, source
    • Contract mix shift over time
    • Owner-friendly weekly view

    Growth lever

    Move the needle, ethically, with proof.

    Most mixed practices have 30–40% of their NHS list with capacity to consider private treatment. Surface them, educate them, and let them choose.

    • Cohort discovery: capacity to consider private
    • Education-led journeys per treatment area
    • Conversion tracked from NHS history → private revenue
    • Always patient-led, always clinician-controlled

    Mixed NHS / Private

    Run both halves of your practice — properly.

    Join the early-access waitlist for design-partner pricing.

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