Customer Terms

These terms are between Circlemount Dental Technology Ltd ("dentorb", "we") and the practice or group identified on the order form ("Customer").

• Plan, billing frequency, minimum term and number of sites are set out in the order form.
• All plans carry a 12-month minimum term by default; 24 and 36-month commitments are offered at additional discount on the order form.
• Fees are exclusive of VAT and are billed monthly in advance throughout the term.
• Renewal is automatic for the same term length unless cancelled with at least 30 days' notice before the end of the current term.
• Cancel-for-cause rights (material breach, SLA failures, security incidents) are preserved at any point during the term, per clause 9.

Subject to payment and these terms, the Customer receives a non-exclusive, non-transferable right to access and use the platform during the subscription term, for its own internal practice operations.

Customer data — including patient data — remains the Customer's. The Customer is the data controller; dentorb is the data processor and processes data only per the Customer's documented instructions and the Data Processing Agreement.

We target high availability for production environments and publish a status page once GA. Pre-GA design partners receive best-effort uptime; specifics are in the order form.

AI features are decision-supporting, not decision-making. Clinical workflows require human approval before action. dentorb does not use Customer patient data to train foundation models. See AI Safety policy.

Support is provided by email and in-product chat during UK business hours, with extended hours per the order form.

Fees are due in advance. Late payments may attract interest at 4% above the Bank of England base rate. Customers are responsible for applicable taxes other than dentorb's income tax.

• Either party may terminate for material breach not cured within 30 days of notice.
• On termination, the Customer may export its data for 30 days; thereafter we delete it per the DPA.

We warrant the platform will materially conform to its documentation. Other than the express warranties in the order form, the platform is provided "as is" to the maximum extent permitted by law.

Each party's total aggregate liability is capped at the fees paid in the 12 months preceding the claim. Neither party is liable for indirect or consequential loss. Caps and exclusions do not apply to death or personal injury caused by negligence, fraud, or any liability that cannot lawfully be limited.

dentorb indemnifies the Customer against third-party claims that the platform infringes a UK intellectual property right, subject to standard procedure and the cap above.

These terms are governed by the laws of England and Wales; the courts of England and Wales have exclusive jurisdiction.

Contracting questions: marcus@dentorb.ai.